Mr. Bonner developed his management style soon after joining Teledyne Corporation. He benefited from Dr. Henry Singleton’s vision (then chairman of Teledyne) which emphasized leadership training as a vehicle to insure corporate growth and success. Early on Mr. Bonner was trained in Developmental Dimensions International’s (DDI) Interaction Management which cast his consultative and empowerment management styles. Coupled with DDI’s Targeted Selection employment interviewing techniques these skills provided the foundation for Mr. Bonner’s success in building and growing dynamic technical teams.
XEROX and Deming
While employed at Xerox Corporation Mr. Bonner also benefited from management theory and programs developed by W. Edwards Deming who was enlisted to help Xerox regain its world-class status. Dr. Deming’s consultation at Xerox was credited with Xerox winning theMalcolm Baldridge National Quality Award in 1989.
While Mr. Bonner’s management style can be summarized by Deming’s following statement: “He (the manager) needs to understand that the performance of anyone is governed largely by the system that he works in, (and is) the responsibility of management.”, Mr. Bonner emphasizes the following four points as keys to his management success:
Create a framework for success
Focus on process change
Institute employee self improvement
Intergraph’s High Growth Technology Management
From 1981 to 1991 Intergraph Corporation grew from approximately 500 employees to over 14,000 and saw revenues increase from $57 Million to over $1.1 Billion. During his tenure with Intergraph Bonner’s management skills were honed to support a highly technical and rapidly expanding workforce. Techniques for managing technology employee development, reward and motivation were established. These techniques often translate to not so obvious, but simple management approaches including the development of two equally rewarded tracks, one for employees interested in managing manpower and one for those interested in managing technology.
While Bonner’s background was very rich in quality management, at Intergraph his skills were developed further when Intergraph applied TQM (Total Quality Management) discipline to its software engineering processes in preparation for ISO-9000 certification. Glenn continues to apply the following TQM principles successfully in his daily duties:
- Customer Service Focus
- Total Team Involvement
Systematic Support Process
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